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FREQUENTLY ASKED QUESTIONS
We strive to represent products as accurately as possible in our images and descriptions. However, the actual item you receive may vary slightly due to differences in lighting, screen settings, manufacturing updates, or packaging changes.
If you have concerns about a product’s appearance or specifications, please check the product details or contact customer support before ordering.
ou can view your sales receipt by logging into your account and going to Orders, Billing, or Purchase History (the exact name may vary). Select the relevant order to see and download your receipt.
If you checked out as a guest, look for the receipt link in your order confirmation email. If you can’t find it, contact customer support with your order number for assistance.
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To return an item, log in to your account and go to Orders or Purchase History. Select the order that includes the item you want to return and choose Return or Request a return, then follow the on-screen instructions.
If you placed your order as a guest, use the return link in your order confirmation email or contact customer support with your order number. Be sure to review the return policy for eligibility, time limits, and refund details.
Items marked as “out of stock” may be restocked, but it depends on availability from our suppliers and demand for the product. Some products are seasonal or limited in quantity and might not return.
If you’d like to be notified when an item is back in stock, sign up for back-in-stock alerts on the product page (if available). If no alert option is visible, contact customer support for more information.
You can ship your order to any address supported during checkout. Available shipping destinations are shown when you enter your shipping address.
If a location isn’t available, it means we currently don’t ship there. For details on international shipping, delivery restrictions, or special addresses (such as PO boxes), please check our shipping policy or contact customer support.